Redirect Payments API Errors
| CODE | RESPONSE TEXT | TEXT EXPLANATION |
|---|---|---|
| 9001 | WEB REDIRECT INPUT ERROR | Some values in the Web-Redirect request are missing or invalid |
| 9004 | CUSTOMER TIMED OUT | The cardholder did not enter their information in the required time. |
| 9005 | CUSTOMER CANCELLED | The cardholder cancelled on the payment page |
| 9006 | SESSION INVALID OR EXPIRED | The SECUREID provided is missing, invalid or no longer active |
| 9007 | NOT COMPLETED | The transaction was not approved by the cardholder’s bank |
| 9008 | REVERSED | The transaction was reversed on the host because it was not captured before expiring |
| 9010 | INVALID ACTION | Action must be StartSession, GetResult or Ack |
| 9011 | MISSING REQUESTID | Must provide a REQUESTID |
| 9012 | INVALID REQUESTID | Refer to API Reference for allowed characters and format |
| 9013 | INVALID REFNUM | Refer to API Reference for allowed characters and format |
| 9014 | INVALID or MISSING CUST EMAIL | The customer email is missing or invalid |
| 9015 | CANCELLED SEQ | The transaction was cancelled due to an out of sequence action received by the gateway. Or polling was detected. |
| 9016 | MISSING CUST NAME | The customer name field must be completed if a payment schedule is involved |
| 9021 | MISSING REFNUM | The REFNUM is missing |
| 9022 | ACCESS DENIED | The password is incorrect |
| 9024 | INVALID AMT FORMAT | The amount must have a decimal. |
| 9025 | AMT NOT ALLOWED | The amount is too large |
| 9032 | INVALID USERFEE FORMAT | The amount must have a decimal. |
| 9033 | INVALID USERFEE AMOUNT | The amount is too small |
| 9034 | USERFEE NOT ALLOWED | USERFEE not allowed for this Terminal ID |
| 9035 | PLATFEE OR PLATCHRG | Cannot send both fields; must send one or the other. |
| 9036 | CANNOT MIX PLATFORM WITH PLATFEE OR PLATCHRG | If Sending PLATFORM, cannot send PLATFEE or PLATCHRG |
| 9100 | GATEWAY SYSTEM ERROR | The gateway has generated an internal error. Switch to the backup gateway URL and try again. |
| 9101 | GATEWAY GENERAL ERROR | The gateway has generated an internal error. Switch to the backup gateway URL and try again. |
Updated about 2 months ago
