Return Codes

CODE RESPONSE TEXT TEXT EXPLANATION
0000 SUCCESS, APPROVED or CAPTURED Successful message processing
9001 WEB REDIRECT INPUT ERROR Some values in the Web-Redirect request are missing or invalid
9004 CUSTOMER TIMED OUT The cardholder did not enter their information in the required time.
9005 CUSTOMER CANCELLED The cardholder cancelled on the payment page
9006 SESSION INVALID OR EXPIRED The SECUREID provided is missing, invalid or no longer active
9007 NOT COMPLETED The transaction was not approved by the cardholder’s bank
9008 REVERSED The transaction was reversed on the host because it was not captured before expiring
9010 INVALID ACTION Action must be StartSession, GetResult or Ack
9011 MISSING REQUESTID Must provide a REQUESTID
9012 INVALID REQUESTID REQUESTID must be from 4 to 10 digits and unique
9013 INVALID REFNUM REFNUM number must be from 8 to 40 characters and unique only alphanumeric and “-‘ allowed
9014 INVALID or MISSING CUST EMAIL The customer email is missing or invalid
9015 CANCELLED SEQ The transaction was cancelled due to an out of sequence action received by the gateway
9016 MISSING CUST NAME The customer name field must be completed if a payment schedule is involved
9021 MISSING REFNUM The REFNUM is missing
9022 ACCESS DENIED The password is incorrect
9024 INVALID AMT FORMAT The amount must have a decimal.
9025 AMT NOT ALLOWED The amount is too large
9032 INVALID USERFEE FORMAT The amount must have a decimal.
9033 INVALID USERFEE AMOUNT The amount is too small
9034 USERFEE NOT ALLOWED Userfee not allowed for this Terminal ID
9100 GATEWAY SYSTEM ERROR The gateway has generated an internal error. Switch to the backup gateway URL and try again.
9101 GATEWAY GENERAL ERROR The gateway has generated an internal error. Switch to the backup gateway URL and try again.