Appendix A: Response Codes

p

'EXPIRED CARD' does not always mean that the card is expired. Many institutions use this message to indicate that an incorrect expiry date was given.

0050                           DECLINE

0051                           PHONE HELP 901

0052                           TEL ### ####

0053                           PHONE HELP 200

0054                           PHONE HELP 097

0055                           PHONE HELP 150

0056                           PICK UP CARD

0057                           HOLD CARD CALL

0058                           ERROR ACCOUNT

0059                           EXPIRY ERROR

0060                           PHONE HELP 055

0061                           PHONE HELP 801

0100                           NO MORE ITEMS

0200                           SYSTEM DOWN

0201                           TRANSMIT ERROR

0202                           INVALID MERCH ID

0204                           CALL 05

0205                           INV EXPIRY DATE

0206                           CARD EXPIRED

0207                           INVALID MERCH ID

0208                           INVALID AUTH CODE

0210                           LOST/STOLEN

0216                           CALL AUTH CENTRE

0218                           CALL AUTH CENTRE

0219                           CALL AUTH CENTRE

0220                           INV MSG TYPE

0221                           CALL AUTH CENTRE

0222                           CALL AUTH CENTRE

0224                           CALL AUTH CENTRE

0225                           CALL AUTH CENTRE

0226                           CALL CENTRE ####

0227                           CALL AMEX

0228                           CALL VOICE CENTRE

0229                           INV CARD TYPE

0230                           CALL AUTH CENTRE

0231                           TELEPHONE

0232                           CALL AUTH CENTRE

0233                           CALL 03

0234                           CALL 04

0235                           CALL 1-800-268-7760

0290                           ERROR UNKNOWN

0291                           ERROR 10: FORMAT

0292                           ERROR 11: MAPP

0293                           ERROR 13: ACCT #

0294                           ERROR 15: MERCH

0295                           PLEASE RETRY

0300                           AMEX SERVICE ERROR

0351                           INVALID TERM ID

0352                           INVALID MERCH ID

0354                           INVALID OPERATOR

0356                           INVALID TRAN NUM

0357                           INVALID FIELD VALUE

0360                           CALL AUTH CENTRE

0362                           INVALID TRAN CODE

0363                           INVALID ACCOUNT

0364                           INVALID TRANS

0365                           HOLD/CALL CENTRE

0366                           DECLINE

0370                           INSTIT NOT FOUND

0373                           ERROR – NO MATCH

0376                           HOLD/CALL CENTRE

0377                           HOLD/CALL CENTRE

0378                           CARD EXPIRED

0379                           DECLINED EXPIRED

0400                           INV PROV CODE

0410                           INVALID LICENCE

0420                           ACCOUNT FROZEN

0430                           CALL VERI-CHEQUE

0431                           CALL SCAN

0440                           LIMIT EXCEEDED

0443                           DECLINE/CALL CS

0450                           DOB ERROR

0451                           EXCESS ACTIVITY

0452                           DO NOT ACCEPT

0453                           NOT ACTIVATED

0461                           INVALID MEDICARE CAR

0462                           INVALID STATUS CODE

0463                           CANNOT CHANGE KEY VA

0464                           RECORD ALREADY EXIST

0500                           ERROR – NO MATCH

0605                           INVALID AMOUNT

0609                           VOIDED TRAN

0610                           VOID TRAN

1201                           CALL Refer to issuer

1202                           CALL Refer to issuer – special condition

1228                           NO REPLY File is temporarily unavailable

1291                           NO REPLY Issuer or switch is unavailable

1204                           HOLD-CALL/PICK UP CARD

1207                           HOLD-CALL/PICK UP CARD – Special condition

1241                           HOLD-CALL or PICK UP CARD – Lost

1243                           HOLD-CALL or PICK UP CARD – Stolen

1299                           ACCT LENGTH ERR

1213                           AMOUNT INVLD Invalid amount

1214                           CARD NO. INVLD Invalid card number

1299                           CHECK DIGIT ERR Card verification error

1280                           DATE INVLD Invalid date

1205                           DECLINE Do not honour

1251                           DECLINE Insufficient funds

1299                           DECLINE Exceeds issuer withdrawal limit

1261                           DECLINE Exceeds withdrawal limit

1262                           DECLINE Invalid service code, restricted

1265                           DECLINE Activity limit exceeded

1293                           DECLINE Violation, cannot complete

1281                           ENCRYPTION INVLD Cryptographic error

1206                           INVLD xxxx General error

1254                           EXPIRED CARD Expired card

1292                           INVALID ROUTING Destination not found

1212                           INVALID TRANS Invalid transaction

1278                           NO ACCOUNT No account

1221                           NO ACTION TAKEN Unable to back out

1215                           NO SUCH ISSUER No such issuer

1219                           RE ENTER Setup incorrect

1263                           SEC VIOLATION Security violation

1257                           SERV NOT ALLOWED  – Card

1258                           SERV NOT ALLOWED – Terminal

1296                           SYSTEM ERROR System malfunction

1203                           TERM ID ERROR Invalid merchant ID

1299                           CVV2 MISMATCH CVV2 mismatch